1. Introduction
Velocity Capital Pty Ltd (ABN: [22 643 450 926], ACN: [643 450 926]) (“Velocity Capital”, “we”, “our” or “us”) is committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, store, manage, and disclose your personal information. It also explains your rights in relation to the personal information we hold.
We are bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and any other applicable privacy laws.
This Privacy Policy applies to all third parties we deal with, including clients, suppliers, service providers, contractors, and any individuals whose personal information we collect in the course of conducting our business.
By using our website or services, you acknowledge that you have read and accepted this Privacy Policy.
2. What is Personal Information?
Personal information is any information or opinion about an identified individual or an individual who is reasonably identifiable. This includes (but is not limited to) your:
- Full name
- Residential and mailing address
- Contact details (e.g., phone number, email)
- Date of birth
- Occupation
- Government-issued identification (e.g., driver’s licence, passport)
- Beneficiary and bank account details
- Transaction and service usage details
- IP address or online identifiers
We do not collect sensitive information unless required by law or where you have provided your explicit consent.
3. How We Collect Your Information
We collect personal information directly from you unless it is unreasonable or impracticable to do so. This may include:
- Completing an onboarding form
- Providing identification documents
- Communicating with us in person, by phone, email, or via our website
- Using our services or conducting transactions with us
- Through third-party verification providers (e.g., Document Verification Service)
In some cases, we may collect information from publicly available sources, commercial information providers, or third-party partners.
4. Why We Collect and Use Your Information
We collect and use your personal information to:
- Provide our services to you
- Verify your identity
- Manage your account and transactions
- Respond to your queries or complaints
- Meet our legal and regulatory obligations
- Prevent fraud, money laundering, and other financial crimes
- Improve our services, website, and customer experience
- Provide you with service updates and marketing materials (unless you opt out)
5. How We Hold and Protect Your Information
We store your personal information securely, using a combination of physical, electronic, and procedural safeguards. These include:
- Secure data centres located in Australia and out of Australia
- Encryption of data in transit and at rest
- Restricted employee access based on role
- Password protection and two-factor authentication
- Regular audits and access logging
- Staff training on privacy and confidentiality obligations
Where data is no longer required, we take reasonable steps to destroy or de-identify it.
6. Cookies and Website Analytics
We use cookies and similar technologies to improve your experience on our website. Cookies help us:
- Personalise your online experience
- Track website usage and traffic patterns
- Maintain website functionality
Cookies do not typically identify you personally, but may link to other data to do so. You may disable cookies via your browser settings, but this may affect website performance or accessibility.
7. Direct Marketing
We may use your personal information to send you service-related updates or promotional materials. You may opt out at any time by contacting us or using the unsubscribe link in marketing communications.
We will not share your personal information with third parties for their marketing purposes without your consent.
8. Disclosure of Personal Information
We may disclose your personal information to:
- Third-party service providers who assist with identity verification, transaction processing, IT support, marketing, and compliance
- Government agencies, regulators, or law enforcement (where required by law or court order)
- External advisers or parties in the event of a merger, acquisition, or sale of our business
All third parties with access to your information are required to protect it in accordance with this Privacy Policy.
9. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
To do so, please contact us using the details below. We will respond within 30 days and may charge a reasonable fee for administrative costs in certain cases.
10. Complaints and Concerns
If you believe we have breached your privacy rights or mishandled your personal information, you may make a complaint by contacting our Privacy Officer (details below).
We take complaints seriously and will investigate and respond within a reasonable time. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).
11. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Updates will be published on our website, and we encourage you to review the policy periodically.
Your continued use of our services after changes are made constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy, want to make a complaint, or need to update your personal information, please contact us:
Velocity Capital Pty Ltd
Email: info@flowfx.com.au
Phone: +61 4 6002 9384